OrthoSole | Step Above

Shipping Information

Processing and Transit Time:

We will guarantee same day shipping on domestic orders* pending inventory availability and payment confirmation** if the order is received before 12:00 PM PST (noon), Monday – Friday, excluding Holidays. Generally, orders received after 12:00 PM PST will ship on the following business day.  Business days are Monday through Friday, excluding Federal holidays within the United States.

* Please allow an additional 48-72 business hours processing time for international orders.

** If an item is out of stock, it may take up to four weeks for the item(s) to be shipped. You will be notified via e-mail if an item is not available.


Shipping Methods:

At checkout, you will be prompted to choose a shipping method for your item(s). The shipping methods available on all OrthoSole.com orders depend on the item(s) being purchased and the location to which the item(s) will be delivered. Each shipping method has its own restrictions and charges that will be applied to your order.

In general, OrthoSole.com orders will ship via USPS or UPS within the United States and Canada.


Shipping Costs:

Shipping costs are dependent on the weight of the item(s) on your order, the shipping method you select, and the delivery destination.  Your total shipping charges will automatically compute during checkout prior to the completion of your order.  An order containing multiple items may receive a volume-shipping discount and therefore the total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart.

Please note, the shipping cost does not cover any duties or taxes that may be applied to your purchase by government authorities in your country of residence.