OrthoSole | Step Above

Return Policy

This return policy is valid only for online purchases made at www.orthosole.com. Product purchased at retail must be returned to the place of purchase and is subject to the return policy of the retailer/store from whom the purchase was made.

If you are not completely satisfied with your purchase for any reason, return the merchandise, in "like new" condition, within 90 days of receipt for an exchange or refund.** Return shipping freight charges are your responsibility; please use a carrier that offers tracking capability, such as UPS.

To return merchandise:

A Return Authorization (RA) number is required for returns.  To obtain an RA number, contact our customer service department via e-mail support@orthosole.com or by phone at (866) 925-4189.

Enclose a copy of the original packing list and keep the original for your records. Include a brief written description of why you are returning the product.  Mark the outside of the box and the packing list with the RA number. Apply proper postage (no COD's will be accepted) and send to the following address:

OrthoSole.com Returns
Attention: RA #______
7401 Katelyn Court, Suite A
San Diego, CA 92120

We recommend using a carrier service that offers tracking or delivery confirmation capabilities, such as UPS, FedEx, or USPS Priority Mail.  Refunds will be credited to the credit card that was used at the time of the initial order.**  Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement. Please feel free to contact our customer service department should have further questions.

** Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.

The original cost of the goods will be refunded to you within 30 days of return of goods. This return policy is valid only for online purchases made at www.orthosole.com. Product purchased at retail must be returned to the place of purchase and is subject to the return policy of the retailer/store from whom the purchase was made.