OrthoSole Frequently Asked Questions (FAQs)

We’re sure you’ve got plenty of questions about our innovative products. We’ve done our best to answer all of the most common queries here, but if you still require more information, don’t hesitate to either call the OrthoSole team on 01245 330425 or e-mail info@orthosole.com alternatively use our website live chat.

What kind of footwear can I wear with my OrthoSole insoles?

Any shoes that allow your OrthoSole insoles to fit snug in the shoe, leave sufficient room for your toes to move, and fit comfortably when worn in the shoe.

Can I wear my OrthoSole insoles in my shoes when the manufacturer’s insole does not come out?

Yes, you can, as long as your OrthoSole insoles fit snug in the shoe, leave your toes with sufficient room to move, and fit comfortably when worn in the shoe.

How do I clean my OrthoSole insoles?

Hand-wash the top layer with mild soap and lukewarm water. Air dry. Do not machine wash. Do not bleach. Do not iron.

What do I do with the spare support pads?

You can save them in your OrthoSole storage bag should you need to adjust the level of support later on.

Do I need to trim my new OrthoSole insoles?

No, unless you feel it absolutely necessary, because OrthoSole insoles come in a full range of sizes that do not require trimming. They are designed to be used straight out of the box!

Is there a ‘breaking in’ period?

No. Wear your new insoles for a minimum of 2 minutes while they conform to the shape of your foot to see how your chosen support pad combination feels for you. If they don’t feel immediately comfortable, experiment until you’re happy with the results. You shouldn’t need to ‘break in’ your insoles.

Can I adjust my insoles for different activities?

Yes, you can customize your insoles to find your most comfortable fit for different activities.

How many times can I customize my OrthoSole insoles?

You can try different support combinations as many times as you need. You may find that your needs change over time, and our products have been developed with this in mind. Choose the firmest arch and metatarsal piece that is most comfortable to you.

How long will my OrthoSole insoles last?

On average your OrthoSole insoles should last approximately 12 months. It will depend on the type of activity you practice, your body weight, type of shoe and the environment in which they are used. For the best results, we recommend replacing your insoles every 12 months or when you purchase new shoes.

Can I wear OrthoSole insoles if I have a medical condition?

If you have a medical condition such as diabetes, poor circulation, lack of sensation in your feet, or unusually shaped or deformed feet, consult your healthcare professional before using this product to ensure appropriate treatment. If you feel pain when wearing OrthoSole insoles, discontinue use and consult with your physician and/or podiatrist.

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